Terms of Service

When creating your account, you agree to provide true, accurate, current, and complete information, including your legal name, date of birth, gender, and a valid email address. You agree to keep this information updated at all times.

You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any multi-factor authentication codes. You agree to notify us immediately at support@rendevuz.com if you become aware of any unauthorized access to or use of your account.

We will not be liable for any loss or damage arising from your failure to protect your account credentials. You may be held liable for losses incurred by Rendevuz or other users due to unauthorized use of your account.

You may maintain only one account. Creating multiple accounts, including to circumvent a suspension or ban, is strictly prohibited and will result in the permanent termination of all associated accounts.

Your account is personal to you and may not be sold, transferred, or licensed to any other party.

You retain ownership of the User Content you submit to the Platform. By submitting User Content, you grant Rendevuz a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, host, store, reproduce, modify (for formatting purposes only), display, distribute, and transmit that content solely for the purpose of operating, improving, and promoting the Platform and its services. This license terminates when you delete your account or remove the content from the Platform, except where copies have been made in backup systems or shared with other users, or where retention is required by law.

You represent and warrant that: (a) you own or have the necessary rights to submit your User Content; (b) your User Content does not infringe, misappropriate, or violate any third party's intellectual property rights, privacy rights, or publicity rights; (c) your User Content does not violate any applicable law; and (d) your photos are recent, accurate likenesses of yourself and are not digitally altered beyond standard cosmetic adjustments.

All User Content must comply with the following standards. User Content must not:

• Contain nudity, sexually explicit imagery, or content of a graphic or violent nature;
• Depict or promote illegal activity, including solicitation of any kind;
• Contain the personal information of any third party without their explicit consent;
• Include copyrighted material you do not have the right to use;
• Be misleading, deceptive, or constitute spam;
• Contain malware, viruses, or other harmful code.

We use automated tools, including on-device machine learning models, to screen photos for not-safe-for-work (NSFW) content before they are uploaded. Content that is flagged as inappropriate will be rejected. You understand that automated moderation is not perfect and that some content may be incorrectly flagged or may pass through in error. We reserve the right to manually review and remove any content at our discretion.

We do not endorse, verify, or take responsibility for any User Content posted by other users. You access and rely on User Content at your own risk.

Only Verified Users may post Activities on the Platform. When posting an Activity, you agree to provide accurate, truthful, and complete information about the Activity, including its date, time, location, and nature. You may set preferences on your Activity (such as preferred gender range, age range, and intent) to filter the Connections you receive. You are solely responsible for the content of your Activity listings.

Verified Users may place a Standard Connection (1 Credit) or a Priority Connection (10 Credits) on any eligible Activity. Credits are deducted from your balance immediately upon placing a Connection. A Connection is an expression of interest — it does not guarantee selection, participation, or any form of meeting.

A Priority Connection causes your profile and message to appear at the top of the Activity Creator's inbox above Standard Connections. Priority status does not guarantee acceptance and is a paid feature only for increasing your visibility. No refund is provided if a Priority Connection is not accepted.

Activity Creators have sole discretion over which Connections to review, respond to, and accept. Rendevuz does not guarantee that any Connection will be reviewed or accepted. Creators are not required to justify their decisions, and we will not adjudicate disputes between Creators and Members regarding selection.

Once a Creator accepts a Connection, the two users may communicate via the Platform's messaging feature to arrange the details of the Activity. Rendevuz is not a party to any agreements made between users. We do not screen for criminal history beyond our identity verification process. You are solely responsible for taking reasonable safety precautions before and during any in-person meeting. See Section 12 (Safety) for additional guidance.

Activities have a defined lifecycle: Active → Connecting Closed → Confirmed → Completed (or Cancelled/Expired). Platform features available to you may vary depending on the current status of an Activity. Rendevuz reserves the right to expire, cancel, or remove Activities that violate these Terms or our content policies.

Credits are a virtual in-app currency used exclusively within the Rendevuz Platform. Credits have no monetary value, are non-transferable between users, and are not redeemable for cash or any monetary equivalent, except where required by applicable law (e.g., California Business & Professions Code § 17538.9 or similar statutes in your jurisdiction). Credits are not your property and do not constitute a deposit, investment, or financial instrument of any kind.

Credits may be acquired by: (a) purchasing them individually or in packages via Stripe; (b) receiving them as part of a monthly Subscription allotment; or (c) receiving promotional Credits granted by Rendevuz at our sole discretion. Promotional Credits may be subject to additional conditions and may expire.

Credits are deducted from your balance at the time you place a Connection. Deductions are final and non-reversible, even if the Connection is not accepted, the Activity is cancelled, or the Creator's account is removed. We may make exceptions at our sole discretion in extraordinary circumstances.

Credits purchased individually do not expire. Monthly Subscription Credits that are not used within the applicable subscription billing period may expire at our discretion. We will provide notice of any expiry policy in the App.

We reserve the right to modify the Credit system, including prices, Credit costs for features, and the functionality of Credits, at any time. We will provide reasonable advance notice of material changes that negatively affect your existing Credit balance.

All purchases of Credits and Subscriptions are processed by Stripe, Inc., a third-party payment processor. Your use of Stripe's services is subject to Stripe's Services Agreement and Privacy Policy. Rendevuz does not store your full payment card details on its servers. By making a purchase, you authorize Stripe to charge your payment method for the applicable amount.

Rendevuz currently offers three subscription tiers: Starter ($20/month, 50 Credits), Explorer ($30/month, 100 Credits), and Adventurer ($40/month, 200 Credits). Subscription prices are displayed in the App at the time of purchase and are subject to change. Applicable taxes may apply depending on your location.

Subscriptions automatically renew at the end of each billing period unless you cancel prior to the renewal date. By subscribing, you authorize Rendevuz (via Stripe) to charge your payment method on a recurring monthly basis. You will receive a reminder before each renewal if required by applicable law. You can manage or cancel your subscription at any time through the Settings section of the App.

If you cancel your Subscription, the cancellation takes effect at the end of the current billing period. You will retain access to Subscription benefits until that date. Cancellation does not entitle you to a pro-rated refund of any fees already charged, except as required by law.

We reserve the right to change subscription pricing at any time. We will provide at least 30 days' notice of any price increase for existing subscribers by email or in-app notification. Continued use of the Subscription after the effective date of a price change constitutes your acceptance of the new price.

All purchases of Credits and Subscriptions are generally non-refundable. Credits consumed by placing Connections are non-refundable regardless of whether the Connection was accepted, rejected, or not reviewed. Subscription fees are non-refundable once charged, except as described below or as required by law.

We may, at our sole discretion, provide a refund or Credit adjustment in exceptional circumstances, such as a documented technical error that resulted in an incorrect charge. To request a review, contact us at support@rendevuz.com within 14 days of the charge.

Nothing in this section limits any statutory rights you may have under the laws of your jurisdiction. For example, residents of the European Union may have additional rights under EU consumer law, and residents of certain US states (including California) may have rights under applicable state law regarding digital goods.

If you initiate a chargeback with your payment provider for a valid Rendevuz charge, we reserve the right to immediately suspend or terminate your account, forfeit your remaining Credits, and pursue recovery of amounts owed to us.

The Platform's messaging feature is available exclusively between users who are parties to an accepted Connection — specifically, the Creator of an Activity and the user whose Connection has been accepted. Messaging is facilitated through Google Firestore, a real-time cloud database service. By using the messaging feature, you agree that your messages are stored on Google's servers and are subject to Google's applicable terms and privacy policies, as well as our Privacy Policy.

Users who are not subscribers may be subject to message volume limits within a conversation. Subscribers may have access to additional features such as read receipts. Feature availability by subscription tier is disclosed in the App.

All messages must comply with these Terms and our content standards. You must not use the messaging feature to: solicit money or compensation from other users; send unsolicited commercial messages; threaten, harass, or intimidate other users; share sexually explicit content; or share the personal contact information of any third party without their consent.

While we respect your privacy, messages may be reviewed by our moderation team in response to a report or where we have reason to believe a violation of these Terms has occurred. By using the Platform, you consent to this limited review for safety and enforcement purposes.

We use automated scanning tools to detect and block certain categories of harmful content in messages. Messages identified as violating our policies may be blocked and will be displayed to the recipient as “This message was blocked.” in place of the original content.

You may block any other user at any time using the in-app blocking feature. Blocking a user prevents them from viewing your profile, placing Connections on your Activities, and sending you messages. Blocks are applied immediately but may not affect existing conversations or connections that have already been accepted.

You may report any user for conduct that you believe violates these Terms or our community standards. Reports are reviewed by our moderation team. To protect reporter privacy, we generally do not share the identity of the reporting user with the reported user. We reserve the right to investigate, take action, and determine outcomes at our sole discretion.

Rendevuz uses a combination of automated tools and human moderators to enforce these Terms. Automated systems may flag, restrict, or remove content without prior human review. You may appeal moderation decisions by contacting us at support@rendevuz.com. We will endeavor to review appeals within a reasonable timeframe, but we are not obligated to reverse any moderation decision.

Depending on the severity and frequency of violations, we may take the following actions: issue a warning; temporarily restrict or suspend your account; permanently ban your account; remove your Content; forfeit your remaining Credits; or refer matters to law enforcement where appropriate.

The App, including its design, layout, code, text, graphics, logos, trademarks, and all other content not submitted by users, is the exclusive property of Rendevuz and its licensors and is protected by applicable copyright, trademark, patent, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in or to the App beyond the limited license to use it in accordance with these Terms.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the App for your personal, non-commercial purposes. This license does not include the right to: resell or commercially exploit the App or its content; copy, reproduce, distribute, or create derivative works based on the App; or use any data mining, robots, or similar data gathering or extraction methods.

If you submit ideas, suggestions, or feedback about the Platform ("Feedback"), you grant Rendevuz a worldwide, perpetual, irrevocable, royalty-free license to use and implement that Feedback without any obligation to you.

You may delete your account at any time through the Settings section of the App. Upon deletion, we will process your request in accordance with our Privacy Policy. Deleting your account does not entitle you to a refund of any Credits or subscription fees. Credits remaining in your account at the time of deletion are forfeited.

We reserve the right to suspend or permanently terminate your account, with or without notice, at our sole discretion, for any reason, including but not limited to: your violation of these Terms; your engagement in conduct that we believe is harmful to other users, third parties, or Rendevuz; inactivity; or if we are required to do so by applicable law.

Upon termination of your account: your license to use the Platform immediately ceases; any remaining Credits are forfeited without compensation; we may retain your data as required by law or as described in our Privacy Policy; and any provisions of these Terms that by their nature should survive termination shall survive, including Sections 14 (Intellectual Property), 18–21, 23–26, and 28.

Before initiating any formal legal proceedings, you agree to first contact us at legal@rendevuz.com with a written description of your dispute and the relief you seek. We will attempt to resolve the dispute informally within 30 days of receiving your notice. If we are unable to do so, either party may proceed to binding arbitration as described below.

Except for disputes that qualify for small claims court, all disputes, claims, or controversies arising out of or relating to these Terms or your use of the Platform that cannot be resolved informally shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The allocation of arbitration costs shall be governed by the AAA's Consumer Arbitration Rules. If you demonstrate that the costs of arbitration would be prohibitive as compared to the costs of litigation, Rendevuz will pay as much of the arbitration filing and hearing fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive.

You may opt out of the arbitration agreement by providing written notice to legal@rendevuz.com within 30 days of first accepting these Terms. Your opt-out notice must include your name, address, and account email address. If you opt out, all disputes will be resolved in the courts described in Section 23.

These Terms, together with our Privacy Policy and any other agreements or policies incorporated by reference, constitute the entire agreement between you and Rendevuz regarding your use of the Platform and supersede all prior and contemporaneous agreements, understandings, and communications.

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it will be severed from these Terms, and the remaining provisions will continue in full force and effect.

No waiver by Rendevuz of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Rendevuz's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. Rendevuz may assign these Terms, in whole or in part, at any time without your consent, including in connection with a merger, acquisition, or sale of assets. These Terms will be binding on the parties' successors and assigns.

Nothing in these Terms shall be construed as creating a joint venture, partnership, employment, or agency relationship between you and Rendevuz.

Rendevuz shall not be liable for any delay or failure to perform any obligation under these Terms where the delay or failure results from a cause beyond our reasonable control, including acts of God, war, terrorism, labor disputes, government actions, or internet infrastructure failures.